FAQ

How much weight can each platform hold?

The recommended maximum weights for each platform are: 

Bottom tier: 44lbs / 20kg

Second tier: 33lbs / 15kg

Third tier: 20lbs / 9kg

Fourth tier: 15lbs / 7kg

Top tier: 11lbs / 5kg

What is the width of each platfrom?

Our Celebration Tree has an overall product width of 40" / 1m at the base (including the garland). 

The five platforms range in width from 34" / 86.5cm (bottom) to 10" / 25.5cm (top) (excluding the garland which extends out 3.9" / 10cm on each side of the platform). 

What is the height between the platforms?

The spacing between each platform ranges from 16" / 40cm on the bottom level to 12" / 30cm on the remaining four levels.

Does each level have an opening for electrical cords to go through from the village houses?

There is a small cut-out on each platform (next to the central pole) for the pre-attached garland light cords to be passed through, but we can't guarantee it is big enough to accommodate the village house cords as well. 

How many village houses can the tree hold?

We have received feedback from customers that the tree can hold a total of 15-20 village pieces placed across the 5 platforms.

Do you offer different sizes of the Celebration tree?

Our patented, multi-tiered Celebration tree is sold as a maximum 7ft tall, 5 platform product when fully assembled. 

However, all the parts interconnect, so you can assemble the tree to any height you like. 

If you feel like a 3ft tree, you can make it! If you prefer a 6ft tree, simply leave off the top platform. 

This offers greater flexibility and styling options for you! 

Are the light strands and garlands removable?

The light strands and garlands come pre-strung on each of the platforms, however you can cut the ties that secure them. Please note that your consumer warranty will be void if you do this.

What are the key features of your Celebration Tree?

Our Celebration tree stands 7'2" (220cm) tall when assembled, with interconnecting platforms that can be assembled in any configuration for an adjustable tree height (of 3ft / 90cm - 7'2" / 220cm).

The five platforms range in width from 34" / 86.5cm (bottom) - 10" / 25.5cm (top)(excluding the garland which extends out 3.9" / 10cm on each side of the platform).

Features:

- Integrated warm white and colored LED lights, with a memory function controller (Snow Flock Style. The Classic Green comes with warm white lights).

- Platforms come pre-assembled with garland and lights attached

- An overall product width of 40" / 1m at the base

- A lightweight, foldable metal stand with easy step by step assembly

- Powder-coated metal accessories

What are the platforms made of?

We use repurposed plastic waste materials to make each platform. We prefer this material over timber to ensure the platforms don't splinter during transit.

Every Holiday Celebration Tree is made from the equivalent of 1100 recycled plastic bottles, which has an environmental benefit equal to 2 trees growing for 10yrs!

Not only that, the platforms are also recyclable when the time comes to retire your tree (but not for many years!).

How do I store the Celebration tree?

Our Celebration tree arrives and disassembles flat packed to enable efficient transport and storage.

We offer a heavy duty canvas storage bag to protect your Celebration tree when not in use.

These are available to purchase here on our website.

How long will it take to assemble a Celebration tree?

We recommend allowing 30 minutes and having 2 people work together to assemble your Celebration tree.

We include a printed set of thorough instructions in the box where you can also scan a QR code to be taken to a step by step assembly video.

Do you support any Charities?

Buy a tree and we'll plant a tree!

Our brand values are reflected in creating products that are as good for the planet as they are for your home or retail space.

We are committed to the sustainability of our planet, which is why we've partnered with One Tree Planted and pledged to plant a tree for every tree we sell. This donation will automatically appear in your cart (free for you!).

Not only that, every Holiday Celebration Tree is made from the equivalent of 1100 recycled plastic bottles, which has an environmental benefit equal to 2 trees growing for 10yrs!

So you can cherish your Christmas tree and know that you've also done good for our planet.

How heavy is the box that my Celebration tree will come in?

The Celebration tree is packed flat for efficient delivery, however it is still a heavy parcel and we recommend having assistance to move the tree.

The overall weight of the packed tree is approximately 59lbs / 26.5kg.

Do you offer any discounts?

New customers can enjoy 10% off your first order by entering your email address in the pop up box on the homepage and using the discount code that is sent to your inbox.

What is your return policy?

We will provide a full refund for faulty products, but only if we can't send a replacement part to fix the issue. 

Photographic or video evidence of the fault must be provided. 

For change of mind returns, we will refund the purchase price, however the customer will have to pay for return shipping (which we will quote for at the time of the return request being made, or alternatively, the customer can arrange to return the item themselves). 

All return requests must be made within 14 days of receiving your product. 

What is your shipping/delivery information?

We offer free shipping on all orders!

Our products are warehoused locally in the USA and Australia and will be posted to you using local carriers. 

For Australian customers, your orders are dispatched immediately and you can expect to receive your order within 5 - 7 business days (if the product is in stock). 

As at September 2024, USA orders for the Snow Flock style are placed on a pre-order basis. Pre-order items for the USA are expected to ship by 1 November 2024.

How quickly will my order arrive?

For pre-order Snow Flock style trees, we expect to deliver by 1 November 2024. 

During off-peak times (January - September), we are able to fulfil orders within 24-48hrs for in-stock items, so you should receive your order within 5-7 business days. 

During peak times (October - December), we aim to fulfil orders within 48-36hrs for in-stock items, so you should receive your order within 7-10 business days. Whilst we aim to fulfil and deliver orders as quickly as possible, please don’t leave it until the last minute!