Shipping & Returns

Orders received by 7pm AEDT on working weekdays (Monday to Friday) will usually be dispatched the following working day. This will not be the case if you have ordered on a Friday or Saturday. 

It is the customer's responsibility to check their order before confirmation.

Delivery Terms & Conditions

Australian Customers: We are currently dispatching within 48hrs (on business days), with goods arriving within 5 - 7 days of ordering. We warehouse our products in Sydney and use StarTrack, Couriers Please, TNT and Hunter Express to send.

USA Customers: We are currently dispatching within 48hrs (on business days), with goods arriving within 5 -7 days of ordering. We warehouse our products in Utah and use FedEx to send. 

All deliveries are made to your door. Delivery personnel are not required to install your Christmas tree or remove any packaging.

Deliveries are made Monday to Friday. Please contact us the following working day for an updated schedule. We will inform you if we know of any expected delays or problems.

All delivery services are offered in good faith. However, we do not accept responsibility for items that do not arrive on a particular day. We cannot accept this as a valid reason to cancel your order. If you refuse your delivery or part of your delivery for this reason or any other reason except for damaged or incorrect items sent, you will be refunded minus the delivery cost and cost of returning the products to us.